JBS Releases a Service to Support Productivity Improvements Based on Data Analysis of Microsoft 365 Copilot Users’ Work Styles and Behavior

This service utilizes Microsoft Viva Insights*2 and it is provided in three steps.

• Acquires data on work styles using Copilot.
• Reports data analysis and visualization on four themes developed by JBS.
• Provides measurement methodologies in a workshop format.

To ensure that generative AI can be used to improve productivity in a rapidly changing business environment, we support customers in continually measuring and diagnosing their own usage even after the service is provided.

*2 Microsoft Viva Insights: A function of Microsoft 365, it is a tool that provides analytical information to improve employee productivity and well-being. It can analyze the usage of Copilot, such as employee communication behavior and trends, from data accumulated in Microsoft 365.

In recent years, due to intensifying competition both domestically and internationally, there has been a demand for more efficient and productive work styles that produce results. Against this backdrop, there has been growing attention on the use of generative AI as a means of revolutionizing business processes, and we have received an increasing number of inquiries from companies considering the introduction of Microsoft’s Copilot. On the other hand, when introducing a new tool, companies are careful to consider how much productivity and business efficiency they can expect from their investment. The same is true for Copilot, and JBS believes that companies that have introduced it need to regularly check how users are using it and continue to support it until it becomes established (= fully adopted). This service visualizes “Copilot usage status” using data and provides hints for thinking about how to use Copilot to secure business benefits. The data clearly shows the adoption status, making it possible to smoothly take measures to maximize cost-effectiveness.

The data obtained through Microsoft Viva Insights is analyzed, and 22 reports are provided based on four themes developed by JBS, which visualize usage and provide suggestions for further adoption. The four themes are as follows:

• Degree of Copilot utilization
  We measure the usage of Copilot for each Office app and for each usage case.
• Business operations optimization by using Copilot
  The use of Copilot is expected to be effective in reducing collaborative work such as meetings and communications as well as securing focus time. These can be analyzed from multiple angles using reports from multiple different perspectives.
• Utilization of time created
  Based on the evaluation shown in the business operations optimization report in 2, we suggest the time that can be used for more highly productive work. Furthermore, we present specific suggestions on what kind of work can be done to increase productivity by using the freed up time.
• Fostering a Copilot culture
  We identify innovators and internal influencers who are actively using Copilot. Influencers then disseminate examples of innovators’ use of Copilot, and we conduct analysis to establish and embed use of Copilot within the company.

The data from Microsoft Viva Insights is imported and updated into Power BI*3 reports for analysis created and provided by this service, and knowledge is provided in the form of workshops so that companies can continue to analyze the data in-house. By continually measuring and analyzing the usage of Copilot, companies can grasp which measures are successful and which areas need improvement, and work to ensure that measures are firmly and effectively embedded.

*3 Power BI: A business intelligence (BI) tool provided by Microsoft. It collects, analyzes, and visualizes data held by companies to support management and business decision-making. For more information, please click here.

Microsoft 365 Copilot Diagnostics with Microsoft Viva Insights (Japanese)

7 weeks

JBS has been conducting AI-Lab activities with the aim of promoting the use of AI technology since 2020. In collaboration with Microsoft Japan and Future University Hakodate , JBS has been engaging in nurturing engineers to lead the AI era and system development through AI technology collaboration, verification experiments, and usage purpose development, etc. Incorporating the knowledge gained from such efforts from an early stage into generative AI usage at the company and reflecting the experience into a “real showcase” for customer solutions, we compile and widely spread the proven technologies into services such as AIplicity Chat and Copilot NAVI. With “bringing the best technology to everyone, everywhere” as our mission, JBS strives to deliver generative AI that can be used safely to contribute to the growth of society.