Global Business Support ServiceSupporting Your IT Strategy Globally
To Solution Top
JBS offers a wide range of global business support services to meet the diverse IT needs of overseas offices, which are essential for Japanese companies who are engaging in the global expansion of business. We respond to the various needs and challenges of overseas offices, mainly through global procurement support for licenses and hardware, local IT system construction and support, and IT license cost optimization services. We can also provide support in collaboration with Crayon, a global partner of Microsoft.
For overseas offices, we can provide support in multiple languages as well as Japanese and comply with local regulations. Furthermore, by establishing relationships with our clients’ Japanese headquarters, we can provide appropriate support based on our track record and the same quality service as we provide in Japan.
One-Stop Service to Support Your IT Strategy Globally
You can freely choose the services you need for each phase.
- 1 EA：Enterprise Agreement
ESA：Enterprise Agreement Subscription
Licenses for overseas local subsidiaries with an investment ratio of 50.01% or more - 2 ISV：Independent software vendors
IT Asset Analysis Service
- License Cost Optimization
-
We support you in optimizing costs associated with purchasing licenses. The licenses we optimize include Microsoft EA/ESA contracts, cloud usage fees (Microsoft Azure, Amazon Web Service, Google Cloud), and various vendor software licenses (SAP, Oracle, Adobe, ServiceNow, etc.). We provide cost optimization services tailored to your needs for these various services.
- Software Asset Management (SAM)
-
Software asset management helps you to simultaneously ensure software compliance, manage risk, and streamline operations. It also supports strategic decision-making and planning for future investments. SAM is an essential tool for maximizing your valuable IT resources and improving performance across your organization.
Global Procurement Support Service & SI Construction Service
Global Procurement Support Service
This is a support service for procuring software from Microsoft, independent software vendors (ISVs), and various partners.
We support comprehensive Microsoft license agreements (EA/ESA), including those used in Japan and those used at overseas offices. We also support the bulk procurement of licenses for various ISV software products that can be procured globally.
Benefits of the Service
-
By concluding a global comprehensive Microsoft license agreement, you can optimize costs according to volume.
-
By procuring software from various vendors in one place, you can enjoy cost benefits compared to local procurement.
-
You can make inquiries in Japan, including regarding overseas usage licenses, and receive governance support.
Hardware Procurement/Development/SI Construction Service
For hardware procurement we select and procure PCs, server-related equipment, and network equipment, quickly acquiring all the hardware you will require. This enables the development and optimization of the overall IT infrastructure overseas and realizes smooth business operations.
In the development field, we also build the latest web applications and business systems, and provide customized solutions using Microsoft Power Platform, to flexibly respond to business needs.
We also support the construction of systems required at overseas sites regarding Microsoft licenses and ISV software. Specifically, we also respond to requests for governance from Japan, such as tenant integration related to Microsoft licenses, device registration with Microsoft Intune, security measures, and device management related to PCs.
Global Operation Support Service
We support internal business processing, including overseas license usage. Specifically, we support our customers based on their business processing policies, such as consolidating license usage through bulk purchases based on contracts with the Japanese headquarters, or through internal transfers.
We also handle requests for additional licenses from overseas subsidiaries other than those purchased in bulk by the Japanese head office and provide support for business operations such as local estimates and orders, as well as support for billing, inquiries, and local tax processing.
The payment currencies available for transactions are the following: US dollars, Singapore dollars, GB pounds, and yen. For other currencies, we handle transaction volumes according to customer requests.
Support Details
- Help desk service for procuring licenses
Available in English, Chinese, and Japanese.
Monday to Friday 9:00-17:00 (Singapore time, excluding weekends and public holidays) - Creating and sending quotations, sending purchase orders and invoices (in English)
- Sharing the status of additional license purchases through monthly reports
We also respond to individual requests from overseas offices.
Help Desk Service
We formulate a service level agreement (SLA) that meets your requirements and respond promptly to inquiries about Microsoft products 24 hours a day, 365 days a year. We provide support to help you run your business smoothly, including answering questions about licenses and sharing security alerts.
Service Details
Inquiries
- Microsoft 365
-
Microsoft Exchange Online、Microsoft OneDrive、Microsoft Excel Online、Microsoft Word Online、Microsoft PowerPoint Online、Microsoft OneNote、Microsoft SharePoint Online、Microsoft Teams、Microsoft Viva Engage、Stream、Forms、Microsoft Intune
- Other
-
Available upon request.
Requests
Account management (create, update, delete), resetting user passwords, creating groups, managing Microsoft Teams, etc.
MSS(※) Security Alert Support
- Translation support
-
MSS security alert details, communication between MSS personnel and customer information system personnel (Japanese to English)
- User interviews
-
Interview end users about the operation that triggered the alert
Partnership
JBS signed a global alliance agreement with Crayon, headquartered in Oslo, Norway, in August 2023. Crayon is a leading Microsoft partner with offices in 46 countries(※) around the world.
Through this collaboration between JBS and Crayon, we provide services related to Microsoft services, such as cost optimization plans, AI services, and security, to enterprise customers with global offices and Japanese companies expanding overseas.
- As of July 2024
JBS’s Global Business Support Services provide a wide range of global services to meet the diverse IT needs of overseas offices, which are essential for Japanese companies engaging in global expansion of business.
JBS helps global businesses by providing solutions that best suit their needs, including providing local language support, building region-specific infrastructure, and troubleshooting that accommodates local cultures and regulations.
For details, please feel free to contact us.
Share