Approach to Human Resource Strategy
Turning Employee Growth into Corporate Value — Management That Leverages the Power of People
JBS aims to realize a society in which everyone can feel technology close at hand and make use of it. As a group of professionals in cloud utilization, JBS focuses on creating an environment in which our employees—our greatest asset—can deliver their best performance. From an environment in which each and every employee learns, takes on challenges, and grows on their own initiative, we will realize value creation for our customers and the transformation of society.
“Employees first; Dedication to employees’ growth and happiness.”
This is what JBS values in its human capital management. In January 2025, we released a new personnel system, and our human resource strategy has evolved into one that supports JBS’s growth strategy. Building on the initiatives we have developed so far, while strengthening collaboration with management and business divisions, we are advancing system reforms that fairly encourage employees to take on challenges, career strategies that design employee growth, and the recruitment of people who will create the future. We are also accelerating the shift from a “comfortable place to work” to “a JBS where work is rewarding,” thereby realizing the happiness and growth of our employees and the sustainable growth of our company.
Initiatives to Improve Engagement
We are building our organization by making use of the results of engagement surveys. Through quarterly engagement surveys, we visualize the state of every organization, and based on the results we hold discussions among the management layer and conduct reviews within each organization. By continuing regular surveys and issue-resolution actions, we foster a sense of fulfillment in each and every employee and promote the development of a rewarding work environment. As a result of these initiatives, the engagement score for FYE September 2025 was 71 for the second consecutive year, up two points from 69 at the outset. From FYE September 2026, we will switch to conducting the survey every six months to carry out more careful reviews and action plans.
- The survey uses the engagement measurement tool “Wevox” (provided by Atrae) and covers all of our employees (permanent and contract employees).
What the Engagement Scores Reveal
Strengths
Relationships with colleagues and superiors and support from coworkers scored highly, suggesting that good interpersonal relationships and a mutually supportive culture have taken root within the company. Satisfaction with the workplace environment and work-life balance is also high, and the fact that we have achieved both a sound physical environment and ease of working is a major strength.
Weaknesses
In light of the current situation in which “ease of working” does not necessarily lead to a sense of fulfillment or a feeling of growth, we are shifting the axis of our strategy toward building an organization that supports the growth of both individuals and the company. By turning diversity into a strength, we aim for the sustainable growth of JBS’s employees and organization.
Countermeasures
In addition to enhancing the development programs and providing diverse work styles that we have focused on to date, we are advancing a variety of measures such as expanding onboarding initiatives and establishing a career counseling room. In onboarding, the human resources department holds multiple follow-up interviews with mid-career hires to resolve their concerns and prevent mismatches. We also create opportunities for dialogue between management and employees to promote mutual understanding.
Human Resource Development
Attitude toward Human Resource Development
As cloud professionals, in order to meet the various expectations placed on us by our customers, JBS adapts to rapid social change and technological evolution and continuously works on acquiring advanced technologies and improving our expertise. Toward realizing our corporate philosophy of “Bringing the best technology to everyone, everywhere,” we place importance on each employee learning proactively and honing the ability to contribute to resolving the issues of society and our customers. To that end, we believe that, in addition to technical skills, it is essential to strengthen the skills required of businesspeople, such as thinking skills and the ability to define issues. By developing both “technology” and “business skills,” we aim to foster a corporate culture that can continue to grow its business through the growth of its employees.
JBS’s Human Resource Development Programs
Visualizing skill portfolios by job type and technical domain for strategic development
JBS provides a variety of training programs for the growth and career development of its employees. Centered on OJT (On-the-Job Training), in which employees gain work experience on actual projects, we use not only our own training programs but also the training programs of various partners including Microsoft, as well as external e-learning. In addition, we have systematized training according to each career stage from new employees to managers, and engage in strategic development by job type and technical domain (for engineers).
For details on our career development initiatives, click here
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- Turning the capabilities honed in each field into the organization’s strength / The form of engineer growth that JBS envisions
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For JBS, which continues to grow, the growth of each and every employee is an indispensable theme in raising corporate value. Through the experiences of engineers who deeply engage in the operations of customers across diverse industries and provide solutions, employees discussed the form of engineer growth that JBS aims for in a roundtable discussion.
Provision of a Training Environment
As a training facility exclusively for employees, we have the Training Center a seminar room that can accommodate up to 200 people. It is equipped with training PCs and hands-on equipment for participants and supports programs in which participants learn by actually working hands-on.
Because it is located just a few minutes from our headquarters, it is easy to use even during breaks in work. In addition, by combining training held at the JBS Training Center with online training, we have created an environment in which employees working at regional offices can also participate.
Promoting Growth Through Certification Support
As of the end of September 2025, the number of holders of Microsoft-related certifications, in which JBS has strengths, totaled 4,813, with 4 Microsoft MVPs—among the top class of certification holders in Japan. We also have holders of various certifications other than Microsoft that are necessary for IT optimization.
To support and promote the growth of each and every employee, we have established a certification support program. Under this program, the company covers the examination fees for designated certifications and, upon obtaining a certification, pays a lump-sum incentive according to the level of the certification.
Support for Career Development
We have established a career counseling room called the “Talk Room,” and through individual consultations with specialist counselors, we support the autonomous career development of each and every employee. Counselors who hold the national qualification of career consultant accept a wide range of consultations, not limited to future careers but also including balancing work with childcare or nursing care and communication in the workplace.
In addition, to help employees realize their career visions, we have introduced a career self-reporting system. Under this system, employees reflect on their own careers and consider their future career wishes. Their superiors provide support, advice, and feedback toward realizing them. By increasing opportunities for dialogue that is attentive to employees and enhancing in-house systems, we support each person in realizing the career they desire.
In addition, so that each person can think proactively about career development, we have also introduced career-related training. Through training programs, we help employees realize a broad range of careers that can adapt to future changes in the environment.
Onboarding Initiatives
We put effort into onboarding so that employees who join JBS can quickly get used to the environment and demonstrate their abilities. In addition to introducing an advisor system and a brother-sister system in which existing employees provide support, we hold follow-up training and social gatherings for mid-career hires every quarter to promote understanding of the company and deepen connections with peers.
Nurturing Next Generation Leaders and Management
To develop personnel who can proactively demonstrate leadership and manage people and organizations, we have introduced a selective development program. The training for general managers and section managers is practical in nature, developing candidates for management while strengthening their leadership and management skills. This training is conducted continuously while repeatedly improving its content, and the fact that successive participants share a common learning foundation is one of our strengths in human resource development. In addition, newly appointed executives take new-executive training to learn the code of conduct expected of executives and to strengthen their role as leaders who drive transformation.
MVV Penetration Program
We hold companywide MVV penetration programs, which are activities for each and every employee to become an embodiment of the JBS brand, on a continuous basis. We conduct workshops to deepen understanding of MVV (philosophy) and think about the future of JBS.
Awards Program
We hold the Excellent Performance Awards company-wide, a program to award teams that create new value suitable for JBS and those who embody MVV. This program is held semiannually and the awards are announced and presented at company meetings
DE&I (Diversity, Equity & Inclusion)
Approach to DE&I
We uphold “valuing the individuality of each and every person” as one of our codes of conduct, and in 2024 we formulated a DE&I policy. By creating an environment in which everyone “can be true to themselves, just as they are,” we aim to be a company in which everyone can thrive and which continues to generate sustainable growth and innovation. By building systems that allow people to deliver maximum performance, we will foster a corporate culture that makes the most of the power of our organization and people, leading to value creation.
In addition, as a result of focusing on DE&I promotion measures, we obtained “Advance” certification at the “D&I AWARD” in 2024, and in 2025 we obtained “Best Workplace” certification, the highest of the four levels.
Initiatives to Ensure Diversity
Ensuring the diversity of our people is an important management strategy issue for improving corporate value. To promote the development of an environment in which diverse people can thrive while being true to themselves, we carry out the following initiatives.
- Unconscious bias training
- Diversity-promotion education for organizational heads
- Training for female leaders
- Establishment of a DE&I consultation desk
- Establishment of a consultation desk for balancing childcare/nursing care and work
- Promotion of paternity leave uptake and internal sharing of uptake examples
- Holding networking events for dads and moms and for those returning from childcare leave
- Releasing a nursing-care guidebook and holding nursing-care seminars
- Accumulated paid leave system (for childcare, nursing care, fertility treatment, grandchild care, etc.)
- Life-plan seminars for middle-aged and senior employees
- Extension of the retirement age to 65
- Farm-style employment of persons with disabilities
- Establishment of a consultation desk for employment of persons with disabilities
- Holding networking events for employees with disabilities
- Establishment of partnership regulations
Promoting Women’s Advancement
To serve as a reference for female employees when thinking about their careers, we conduct and publish interviews with female managers and engineers who are thriving at JBS regarding work styles and work-life balance. We also create opportunities to broadly gather requests from working mothers, female managers, men who have taken paternity leave, and others, and continuously consider revisions to our systems to support balancing work and family. Furthermore, we had set a target of raising the proportion of women at the section-manager level to 20% or more by March 2026, but having already achieved this target, we have set a new target of raising the proportion of women at the section-manager and general-manager levels to 18% or more by March 2027, aiming to further increase the ratio of female employees in management positions.
Promotion of Employment of Persons with Disabilities
We participate in “Cordiale Farm,” a farm-style employment support service for persons with disabilities provided by JSH, and employ staff at “Cordiale Kitakyushu Farm” in Fukuoka Prefecture. The employees engage in growing and harvesting vegetables, and the fresh vegetables harvested are regularly delivered to our headquarters and regional offices and served in the employee cafeteria. Going forward, we will deepen exchange with our Fukuoka office and promote farm-style employment as one company, also leading to job creation in regional areas. In addition, we have introduced communication support utilizing Microsoft’s Copilot+ PC to support the performance of work by employees with hearing impairments. This initiative broadens the possibilities of employees with disabilities and also contributes to promoting understanding among those around them, creating an environment in which everyone can thrive.
Developing an Confortable Working Enviroment
Approach to Improving the Internal Environment
We believe that by providing a comfortable working environment and raising employee engagement, we can provide better services to our customers, and so we put effort into improving our internal environment. Based on this thinking, we develop diverse and flexible working environments tailored to each employee’s work style and provide each and every employee with a cutting-edge IT environment. Furthermore, for employees living alone, we provide company housing in convenient downtown areas or in areas relatively close and easy to commute to from the office, creating an environment in which they can deliver their best performance both remotely and on-site.
Pursuing Ease of Working and Achieving Higher Productivity
By making the office free-address and developing a full-cloud environment, we have realized diverse and flexible work styles in which employees can work anywhere as long as they have an internet connection. In addition, we lend portable PCs and smartphones to all employees and provide Microsoft’s generative AI service “Copilot.” To connect “Copilot” to company-wide productivity improvement, we have introduced an AI skill-improvement program and actively promote its use. By leaving routine tasks and information organization to AI, employees can focus on more creative work, achieving both ease of working and higher productivity.
Promoting Work-life Balance
To support employees in balancing work and family and to create a workplace environment in which everyone can feel that their work is rewarding, we implement an action plan based on the “Act on Advancement of Measures to Support Raising Next-Generation Children.” We work on initiatives such as a stock leave system that can be used for childcare purposes, activities to promote paternity leave, the creation of a paternity-leave guidebook, the publication of FAQs in line with the guidebook, the creation and release of explanatory videos, and the establishment of a consultation desk regarding taking childcare leave. We also actively promote the uptake of childcare leave by men, and in FYE September 2025, 65.3%* of male employees took childcare leave. As a result of these initiatives, we received “Kurumin” certification in December 2023.
- Calculated, based on the provisions of the “Act on the Welfare of Workers Who Take Care of Children or Other Family Members Including Child Care and Family Care Leave” (Act No. 76 of 1991), by the method specified in Article 71-4, item 1 of the “Ordinance for Enforcement of the Act on the Welfare of Workers Who Take Care of Children or Other Family Members Including Child Care and Family Care Leave” (Ordinance of the Ministry of Labour No. 25 of 1991).
Vitalizing Communication
JBS regards encounters between people as the origin of value creation. The employee cafeteria “Lucy’s” is a first-class dining space that “connects people through food,” where our President and Representative Director, Makita, is personally involved in operations such as menu planning so that it becomes a place employees naturally want to gather. As a communication place for building relationships not only with employees but also with customers and partners, it greatly contributes to our business as well. In addition, at “Cloud Park,” an innovation space where visitors can experience cutting-edge cloud solutions, the next value is being created through open discussion.
Promotion of Health and Productivity Management
Not only by enhancing the workplace but also by enhancing consistent welfare benefits such as support and care by medical professionals, dietary habits, and the living environment, we provide total support for promoting employees’ health and strive to create an environment in which employees can feel happiness through health and work.
Respect for Human Rights
Approach to Human Rights
With the awareness that people are the most important factor in any and all aspects of business activities, we have always upheld respect for basic human rights in our business activities. In October 2021, in order to clearly declare our respect for basic human rights in business activities anew, we established a human rights basic policy for the JBS Group to uphold.
In conducting business activities as a member of global society, the JBS Group respects the human rights of all those involved with the Group, including customers, employees, and partner companies, and through businesses such as digital transformation, we will realize decent work (rewarding, humane work) for all people in society.
We established a consultation counter for consultations on child care leave, employment of persons with disabilities, external health consultations, harassment, etc. to promptly and appropriately handle inquiries from employees. We also established a hotline (internal / external) to receive consultations on human rights.
JBS aims to create a workplace culture and a comfortable environment that does not give rise to or tolerate harassment, and every year we conduct harassment training for all employees of the JBS Group. At the harassment consultation desk, we focus on creating an environment in which employees can easily seek consultation and on responding sincerely and speedily while maintaining privacy.