Global IT ServicesSupporting Our Customers’ IT Strategies Globally
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JBS provides comprehensive IT solutions to address the complex IT challenges faced by companies operating globally. We offer strategic support for issues unique to global enterprises, including optimal procurement of licenses and hardware, standardization and integration of IT systems, and enhanced security.
In addition to multilingual support and compliance with local regulations in each country, we focus on close collaboration with company headquarters in Japan to ensure consistent IT governance across the entire global organization. Leveraging the quality and proven track record we have cultivated in Japan, we are capable of providing strong support for IT strategies on a global scale.
A One-Stop Service That Globally Supports Our Customers’ IT Strategies
You can freely select the necessary services for each phase.
*1 EA：Enterprise Agreement
ESA：Enterprise Subscription Agreement
Licenses for overseas subsidiaries in which the ownership stake is 50.01% or higher
*2 ISV：Independent Software Vendor
JBS’s Strengths in Global IT Support
- End-to-End Support from Assessment Through to Operations
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Leveraging JBS’s extensive track record and knowledge, we provide consistent, end-to-end support globally from initial planning and implementation through to ongoing operations.
- Flexible Support Through Collaboration with JBS’s Overseas Offices
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By working closely with our offices in Singapore, the United States, Mexico, China (Shanghai and Hong Kong), and Thailand, we deliver rapid local response, multilingual support, and seamless project execution across regions globally.
- Broad IT Expertise and Knowledge as a Multi-Vendor Provider
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Leveraging partnerships with more than 25 domestic and international vendors, we deliver a wide range of products tailored to our customers’ needs. In addition, drawing on expertise across infrastructure, client environments, security, and custom (scratch) development, we provide comprehensive, end-to-end support across all IT domains.
Phase 1: IT Assessment and Planning Services
JBS comprehensively assesses corporate IT environments and supports the development of optimal IT strategies and designs.
We help maximize the utilization of IT assets, optimize costs, and build flexible IT infrastructures that can adapt to future business growth.
- Cost Optimization Assessment for Microsoft Azure
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This assessment service investigates and analyzes your Microsoft Azure usage to maximize cost efficiency. Based on practical, actionable recommendations, we review your cloud environment and optimize cloud resources, leading to cost reductions.
- Smart Cloud Controller
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This is a management and analytics platform essential for driving cloud DX.
It supports licenses purchased from JBS, including Microsoft 365 and Azure, and is designed for multi-tenant environments. The platform also supports both Japanese and English, enabling ease of use in global settings.
- Software Cost Optimization Service
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In collaboration with Crayon, this assessment service provides detailed analysis of customers’ software assets and delivers reports to support optimal procurement strategies, leveraging JBS’s expertise as a global cloud integrator.
Phase 2: Global Procurement Support Service
Software Procurement
JBS assists customers with Microsoft master license agreements (EA/ESA) covering both Japan and overseas offices. We also support bulk procurement of globally available ISV software products.
Specifically, based on contracts with the Japanese headquarters, we can consolidate licenses purchased in bulk and provide support in alignment with your operational policies. We also handle requests for additional licenses from overseas subsidiaries, including preparing quotes, placing orders locally, and responding to inquiries. Payments can be made in USD, EUR, GBP, or JPY.
Service Benefits
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By establishing a global Microsoft master license agreement, you will be able to ensure pricing consistency at standard rates while optimizing costs across the entire contract.
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By procuring various vendor software in bulk, you will be able to achieve cost benefits that compare favorably to local procurement.
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Including licenses for overseas use, inquiries can be handled in Japan, enabling centralized management of both domestic and subsidiary IT environments.
- In English and Japanese
- Monday–Friday, 9:00 AM–5:00 PM (Japan time, excluding weekends and holidays)
- Sending quotes, receiving purchase orders, issuing invoices (in English/Japanese)
- Handling inquiries related to license orders from overseas subsidiaries
For more details on Microsoft license support, click here.
Frequently Asked Questions About Software Procurement
- What are the benefits of consolidating licenses globally?
- Consolidating licenses globally can provide benefits such as cost savings and centralized management.
- Is there a difference in license prices between local and Japan-based procurement?
- Price differences may occur due to currency fluctuations, local distribution channels, and regulations. We can provide detailed guidance based on your desired region and conditions, so please feel free to contact us.
Hardware Procurement
For hardware procurement, we quickly select and procure PCs, servers, and network equipment. This enables the overall setup and optimization of IT infrastructure overseas, thus facilitating business operations.
Phase 3: SI Implementation Services
Project Management in English
JBS has extensive experience supporting global IT projects for Japanese companies in collaboration with JBS USA and JBS AP. In particular, for Microsoft 365-related global projects, one of our key areas of expertise, we provide project management (PM) services in English.
Our highly skilled JBS team members, proficient in Microsoft 365, leverage both Japanese and English to facilitate smooth communication with overseas offices and multinational teams. We provide consistent support throughout the entire project lifecycle, from planning to execution.
Global Microsoft 365 Tenant Integration and Collaboration Support
For customers operating globally, we provide end-to-end support for Microsoft 365 tenant integration and collaboration, from policy planning and design to migration and operations. By reviewing policies in advance with headquarters in Japan and overseas offices, and identifying potential impact points during migration, we ensure seamless integration with no need to backtrack.
In addition, consolidating infrastructure allows unified communication platforms and security governance, reducing the workload for both users and administrators.
Implementation of a Zero Trust Enterprise Platform
We support the establishment of security governance on a global scale. Based on a Zero Trust framework, we provide security architecture not only for headquarters in Japan but also for overseas offices, creating an environment that balances both security and flexibility.
We comprehensively design enhanced authentication and authorization, device management, and network control to protect all access, whether to cloud or on-premises resources.
Development
JBS provides development support for overseas offices. We build business applications using Microsoft Dynamics 365, deliver customized solutions with the Microsoft Power Platform, and develop web applications and business systems, offering flexible solutions to meet a wide range of business needs.
Phase 4: IT Operations Support Services
Operations Support
JBS provides advanced technical support for Microsoft 365 and Copilot operations through a global remote service desk available 24/7/365. Leveraging our knowledge and data analysis capabilities honed through over 20 years of experience, we help reduce the workload of IT departments while driving continuous business process improvements.
Global Remote Service Desk
In coordination with our customers, we define KPIs and provide rapid, 24/7/365 support for inquiries related to Microsoft products and ISV partner solutions. In addition to addressing routine operational questions and investigating incidents or issues, we offer improvement recommendations based on data analysis to help ensure smooth and efficient business operations.
Frequently Asked Questions
- How do I use the 24/7/365 Global Remote Service Desk?
- You can contact us via email or through the ticket management system. For instructions and more details, please reach out to your designated contact person.
Microsoft 365 Copilot Usage Support
We provide end-to-end support and practical expertise essential for driving digital transformation, including e-learning and workshops, prompt assistants, community support, and usage analysis leveraging Microsoft Viva Insights. By promoting the adoption and effective use of Copilot, we help improve operational efficiency and enhance organizational productivity.
A Globally Expanding IT Solutions Partner
JBS’s Overseas Offices
As a Japan-based IT solutions company, JBS is expanding its global presence with a focus on Asia and North America. With offices in Singapore, the United States, Mexico, China (Shanghai and Hong Kong), and Thailand, we provide high-quality, one-stop IT services tailored to local needs.
Partnerships
In August 2023, JBS signed a global alliance agreement with Crayon, headquartered in Oslo, Norway. Crayon is a leading Microsoft partner with offices in 46 countries worldwide.
Through the alliance between JBS and Crayon, we provide services to enterprises with global operations and Japanese companies expanding overseas, including cost optimization for Microsoft services, AI solutions, and security.
JBS’s Global Business Support Services provide a wide range of global services to meet the diverse IT needs of overseas offices, which are essential for Japanese companies engaging in global expansion of business.
JBS helps global businesses by providing solutions that best suit their needs, including providing local language support, building region-specific infrastructure, and troubleshooting that accommodates local cultures and regulations.
For details, please feel free to contact us.
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