Make Your Business Run Smoother with High Quality User Support!
Remote Service Desk
This service not only provides extensive knowledge and problem-solving expertise to prevent operational slowdowns, it also analyzes inquiry data to propose improvements. Using the latest IT services such as generative AI to speed up responses to users, it reduces the number of inquiries, mitigates the burden on your IT department, and supports stable operation.
Service Overview
JBS provides a comprehensive service desk covering Microsoft 365 as well as work-related systems and OA equipment.* Because we are continuously improving the quality of our inquiry handling, we can swiftly respond to inquiries from end users and support your daily operations with smooth problem solving.
- PC-related, PC peripheral, etc.
Service Benefits
JBS service desk engineers, equipped with extensive technical expertise and proven know-how in communicating clearly, respond to inquiries by promptly providing appropriate solutions. This improves end-user productivity while reducing the workload of system administrators.
- High Problem-Solving Capabilities Backed by a Proven Track Record
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With implementation support for over 300 companies and an original testing environment, we resolve inquiries quickly and accurately. Our high-quality support gives customers peace of mind while reducing the workload of IT departments.
- Reduces the Burden on IT Departments
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We provide comprehensive support across a wide range of areas, including Microsoft 365 and Microsoft 365 Copilot, and centralize inquiries from departments such as General Affairs, Accounting, and Human Resources. With multilingual support (English and Chinese) and 24/7/365 availability, we ensure uninterrupted operations even in global environments.
- Continuous Improvement Proposals Based on Data Analysis
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We analyze monthly inquiry data by category, impact level, and root cause to visualize issues. Based on proven results, we provide improvement proposals that promote more effective use of IT and help maximize the value of our customers’ IT investments.
- Extensive Support Scope
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- Proposal of Improvement Measures
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Service Details
We offer three service plans with optional add-ons.
To select the optimal plan, we first gather information about your environment and requirements. Based on this, we propose a service plan.
Service Plan
- Microsoft 365
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If Windows OS is already implemented and does not require support, we provide support for Microsoft 365.
- Windows OS
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We provide support for Windows OS during its deployment and operation.
- Microsoft 365 ＋ Windows OS
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We provide comprehensive support for both Microsoft 365 and Windows OS.
Service Options
- Multilingual Support
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We provide multilingual (English and Chinese) email and phone support.
- 24/7/365 Support
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We provide support around the clock, 24 hours a day, 365 days a year.
- OA Support
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We provide comprehensive support for all services related to your IT environment.
- Single-Point-of-Contact Service
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We also centralize and handle inquiries from corporate departments.
Service Flow
Service usage commences upon clarifying your environment and escalation path.
Frequently Asked Questions
- What is the difference between a remote service desk and an on-site help desk?
- While an on-site help desk places staff at each office location, a remote service desk leverages cloud environments to provide centralized, remote support. Compared to on-site support, it offers flexible scalability and the ability to review contracts every three months, enabling cost optimization.
- Does the support include Microsoft 365 Copilot?
- Yes, support for Microsoft 365 Copilot is included. Please note that support for Copilot Agent and Copilot Studio may require separate consultation.
- What is the scope of inquiry support?
- We provide broad support for Microsoft 365, Windows OS, Copilot, Power Platform, and OA devices. Additionally, inquiries from corporate departments such as General Affairs, Accounting, and HR can be centralized, strengthening company-wide support capabilities.
- Can you support overseas offices and international employees with multilingual and 24/7/365 support?
- Yes, we offer multilingual support (primarily in English) and a 24/7/365 support structure. This allows flexible support for global companies and for businesses that require assistance during nights, weekends, or holidays.
- What are the contract terms and pricing structure?
- Our remote service desk operates on contracts that can be reviewed every three months, making it easier to control fixed costs compared to on-site arrangements. Pricing can be adjusted based on your scale of use and timing. We provide detailed quotes according to customer requirements.
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