Find, Use, Evolve. Turn Your Portal Site into the Starting Point of Your Digital Transformation.

Portal Site Design Refinement Service for SharePoint Online

We review the structure and navigation of your SharePoint Online-based intranet portal, transforming it into an intuitive portal site that employees can use with confidence. By enhancing the design, we improve information visibility, increase user engagement, and help establish a foundation for your digital transformation.

Service Overview

Many organizations struggle with intranet portal sites where information is difficult to find, ineffective in reaching employees, or challenging to use. This service improves SharePoint Online-based portal sites through a design-thinking approach, leveraging UI/UX principles and the capabilities of SharePoint Online. We realize a user-friendly “space where information is gathered” and help organizations advance company-wide digital transformations.

Are You Facing These Challenges?

You receive a lot of inquiries because people don’t know where to find the necessary in-house information.

The information that you disseminate isn’t reaching users.

Even though you’ve launched DX initiatives, they fail to achieve take-up.

Improving your portal site will resolves all these challenges.

Service Benefits

By transforming your portal site into an intuitive, user-friendly site, we improve your operational efficiency and reduce support inquiries. Furthermore, we provide the foundation for effective information utilization, enabling you to accelerate digital transformation across the organization.

Improved Operational Efficiency: Content is organized by category and presented with clear titles and thumbnail images, making it easier for users to understand at a glance what each item contains.
This enables users to locate the information they need intuitively and quickly directly from the portal homepage, significantly improving accessibility and navigation across a wide range of content.

Reduce Inquiries: By placing important information in highly visible locations, we improve the accuracy and effectiveness of information delivery, ensuring that users can easily find and access critical content.
As a result, you can reduce inquiries related to locating or confirming information, lowering the workload for both content owners and end users.

A Starting Point for Digital Transformation: By gaining insight into the information users are interested in and creating content with a strong focus on maximizing visibility among users, we provide a framework for delivering higher-quality, more impactful information.
This approach contributes to better information sharing and communication across the organization, serving as a catalyst for digital transformation initiatives.

User-Centered Design Through Design Thinking

By applying design thinking, which identifies issues from the user’s perspective and iteratively forms and verifies hypotheses, we aim to create a portal site that is actually used in practice. By balancing ease of use in the field with operational efficiency, we build a system that will continue to be actively utilized.

Design Thinking

A method of identifying issues and creatively developing solutions from the perspectives of both information providers and information users.

Through interviews, observation, and hands-on experience, we gain understanding of users’ feelings, thoughts, and backgrounds. By empathizing with them, we uncover what they truly need.

Based on the insights gained during the empathize phase, we clearly define the specific problems to be addressed.

We generate ideas and possible solutions to address the problem. Using methods such as brainstorming, we explore a wide range of possibilities and identify the most effective ideas.

To turn ideas into tangible forms, we create low-fidelity prototypes and visually represent them.

We test prototypes with real users under realistic conditions and gather feedback. Based on this feedback, we identify areas for improvement and further refine the product or service through repeated cycles of prototyping and testing.

Service Details

We offer three plans tailored to our customers’ needs.
In the Standard Plan, we conduct a thorough review of your current portal site and propose the most suitable UI/UX design based on challenges and requirements. We also provide customization according to your needs, helping you build a portal site that will be continuously used. From initial interviews to feedback implementation, the process can be completed in as little as one month.

Services Provided	Basic Plan	Standard Plan	Advanced Plan
Template Provision
Manual
Customization
Q&A Handling
Details	We provide templates and a user manual. Based on the manual, you can quickly create and publish content on your own.	We customize templates based on your requirements, including elements such as company logos and theme colors.(※1) This allows us to deliver a portal site with a design that best fits you.	In addition to the Standard Plan, we provide 30 hours of Q&A support on portal site development and design. (※2)

1: Customization is limited to configurations available within the standard features of SharePoint Online. Advanced customizations, including automation settings and JSON-based modifications, are not included. In addition, the scope assumes one round of revisions.
2: Q&A support primarily covers questions related to the use of the templates. The support period is available for up to two months from the contract start date. Extensions can be discussed upon request.

Standard Plan Process

Interview
We conduct interviews to understand the current state of your portal site, as well as any challenges and requirements.
Template Proposal
Based on JBS’s experience, we propose multiple template options that align with your needs and objectives.
Template Selection
You select the design that best matches your requirements from the proposed templates.
Prototype Development
The selected template is customized to meet your requirements and deployed as a prototype in your environment.
Review
You review the prototype built in your environment.
Feedback Implementation
We incorporate your comments into the prototype and make the necessary revisions.

Q&A

Is this service limited to improving existing portal sites?: While improving existing portal sites is our primary focus, we can also support the development of new portal sites.
Can you support areas beyond design, such as content migration, rollout to other departments, or operational support?: Yes. We can provide support in these areas as well. Please feel free to contact us to discuss your requirements.
What kinds of requests can be handled through customization?: Some customization requests can be accommodated, while others may not be feasible. Please contact us first to discuss your needs.

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