Office 365 Professionals Monitor and Maintain Your Environment
Monitoring Bundle for Office 365
We not only monitor and maintain your environment, we provide overall support from bothersome inquiries to information gathering. JBS Office 365 professionals with operation know-how resolve your operation concerns.
Service Overview
This is a proxy monitoring and maintenance service for Office 365 through a 24/7/365 support system. This service realizes early abnormality detection through monitoring and JBS engineers will conduct operation checks and make inquiries on your behalf when an abnormality occurs. Additionally, automatic notifications of maintenance information and license usage situations reduce your operation management man-hours.
Monitoring Service
- Office 365 service status monitoring
- Exchange Online e-mail transmission and receipt delay monitoring
Information Gathering and Proxy Service
- Office 365 maintenance information notification
- Office 365 license usage rate notification
- During failures: normal operation checks
- During failures: inquire to Microsoft on your behalf
Service Merits
JBS engineers with extensive operation and maintenance knowledge and skills relieve concerns such as “I am worried whether we are operating Office 365 correctly,” “we notice failures when users make inquiries,” and “we spend a lot of man hours on operation management.”
- Resolve Office 365 Management Operation Concerns
-
JBS engineers with Office 365 know-how and knowledge support your environment operation.
- Swift User Notification During Failures is Possible
-
Because abnormalities are detected quickly, the time from when a failure occurs until users are notified are reduced dramatically, keeping confusion within your company at a minimum.
- Reduce Management and Operation Man Hours
-
Because this relieve you from bothersome management work that takes up a lot of working hours, you will be able to concentrate on your primary work.
Service Flow
After detecting an abnormality, JBS engineers not only check the Office 365 operation situation and status in your environment, they conduct operation checks for the e-mail transmission and receipt situation, site browsing situation, etc. In the case that an abnormality is confirmed in the operation check, they make inquiries to Microsoft on your behalf. This is a one-stop service provided on a 24/7/365 basis.
Service Composition Overview
Using the integrated monitoring tool OpsRamp, send information on Office 365 abnormalities and information gathered as alerts to notify customers and engineers immediately.
Share