No More Worries about Cloud Operation
Managed Cloud
Through regular monitoring of customer systems constructed in cloud environments and the flexible support of JBS engineers, not only do we address day-to-day issues but also help reduce a wide range of concerns, including continuous operational review and improvement of cloud environments.
Service Overview
This is a managed service aimed at ensuring that your systems continue to work stably without operation problems, combining maintenance work to make an easier to operate environment and support for day-to-day operation tasks.
Service Benefits
Not only do we streamline operation tasks through detailed operation, monitoring, and maintenance of the operation environment by JBS engineers, we also support the formulation of an investment plan for a future cloud environment based on our operation track record.
- Good Operation Starts from a Good Environment
-
Based on the results of the questionnaire to understand requirements, we develop an optimal monitoring and maintenance environment. By establishing this environment, we enable improvement of usage conditions through trend analysis based on system operational data, resulting in a stable operating environment.
- Visualization for Investment Projection
-
Using system operation information and cost information, not only is budget optimization achieved, analysis of accumulated data enables investment projections about such matters as the timing of new systems implementation.
- Making Safety and Security the Standard
-
In Managed Cloud services we provide operations and maintenance by engineers who are highly experienced across a wide range of domestic and international cloud platforms, including Microsoft Azure and SAKURA internet. By offering a unified service instead of separate services for each cloud, we enable a single point of contact. This allows centralized management and operations that are independent of cloud type.
Service Details
Developing an Environment that is Easy to Operate While Maintaining Existing Usage Methods
We use interviews and an assessment tool to understand the current situation of your environment. Based on the results, JBS then identifies and develops the optimal environment for operation monitoring while maximizing use of Azure’s unique functions combined with selected third party products.
Customer-focused proposals and advice
JBS engineers specializing in cloud operations combine current system usage information with cloud expertise and operational experience to provide specific monthly recommendations. They also offer advice when introducing new systems or expanding existing environments.
Example Proposals
- Decommissioning information: impact scope and mitigation measures
- Cost: gap against budget and countermeasures
Centralized Management Across Multiple Cloud Environments
Using third-party products selected by JBS, we centrally manage alerts, changes, incidents, reports, and other information across customer environments, independent of cloud type.
- Availability as an optional service will be determined after confirming the customer’s environment and requirements. This feature is planned for future addition to the service.
Q&A
- Is there a minimum contract period?
- The minimum contract period is one year, which renews automatically.
- What is covered in first-line support?
- The scope of first-line support includes implementing predefined standard responses agreed with the customer from incident handling through to temporary recovery. Second-line support covers investigation of root causes after first-line actions and implementation of permanent corrective measures.
- Can the service support multiple cloud environments, such as Microsoft Azure and SAKURA internet?
- Yes. The service supports various cloud platforms, including Microsoft Azure and SAKURA internet, as well as hybrid environments.
- How can we submit inquiries?
- Inquiries can be made through a dedicated web portal.
- How does onboarding proceed after contract signing?
- Customers fill out a questionnaire, inputting the required information. After review, JBS prepares the service environment. The period from initial interview to service start is approximately 1–2 months.
- Related Tag
Share