An all-around support service for your SharePoint operations.

Live Support

Live Support (Hereinafter Live Support or LS) is a time consumption based support service. Our professional engineers with full of implementation experiences with a wealth of knowledge about Microsoft products provide a wide range of support with flexibility to meet with customers' requirements.

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Engineers deeply versed in each product support your business to the fullest.
We can flexibly customize our support to your needs.
Flexible payment schemes adjust usage time to each phase – when you need service, and only when you need it – letting you make additional purchases in an ad-hoc fashion.

Format
Format Specified by JBS
Response from JBS
Title includes Incident Number ( Ex. 【SLS0001】 SCCM Agent Push Install Failure )
The initial response should be sent out within three days after the inquiry.
When the assumed time for troubleshooting exceeds 3 hours per incident, we will ask you if further investigation is required with the initial response. When the incident is closed, we will notify you of the time spent for the troubleshooting.
Reporting
We provide reports every three months on ongoing open and closed incidents.

Note that changes may occur depending on your environment.
The expansion pack can be purchased as an add-on service if your contracted time in the monthly basic pack is insufficient.

The minimum contractual period for Live Support is three months.
Contractual time is limited to that used within the month. Unused time is not carried over or advanced to the next month.
Note that we may adjust the final start date.
This is a remote support service provided from our offices.
On-site support is also available per request, but you will be charged for travel time between our offices and yours. Travel expenses are also converted to time and charged as applicable.
Note that the date and time of on-site visits may be adjusted. Time elapsed is charged at a rate of 1.5 times actual time.
For locations outside of the Tokyo Metropolitan Area, you will be billed separately for travel expenses, lodgings, and incidentals.
Documents and scripts provided via Live Support are based on general knowledge. Where using at your site, you must first confirm and test their applicability.
Escalation support of products and services provided by other vendors conforms to the support terms of those respective vendors.
Some products presume entering into a support contract with us first.
Where using paid support beyond that in your contract, we will first confirm with you and, where obtaining your consent, escalate the service on your behalf.
The costs of paid support services are the responsibility of the customer or their actual cost is billed to the customer.

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