Relieve Resource Shortages in the Information Systems Department!
Engineering Support
Engineers who are not only well-versed in Microsoft products but also infrastructure equipment, such as servers and networks provide support for routine and non-routine tasks, technical inquiries, and troubleshooting through a points redemption system.
Service Overview
JBS provides wide-ranging and comprehensive support for operation and problems post-system implementation.
Routine and Non-Routine Tasks
We conduct routine and non-routine tasks for Microsoft Office 365, on-premises servers, networks, etc. For non-routine tasks, we start by creating a task plan.
Compatible with Microsoft Power Platform
We work with Power Apps and Automate as well, and support low-code and no-code app development.
Handling Inquiries and Troubleshooting
We respond to technical inquiries and investigate the cause of problems and resolve them.
Manual and Work Flow Creation
We create manuals and operation workflows for users and administrators, respectively.
Service Benefits
While system operation demands a wide range of skills, budgets are limited and securing the necessary skilled staff is difficult. With Engineering Support, a dedicated team of engineers provides support that fit your needs, from routine tasks, project management, to requirements definition. Points to be redeemed are set for each support content, allowing you to direct their use to the necessary support in accordance with your budget.
- Support for a Wide Range of Products
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The Engineering Support team of engineers provide support for a wide range of technical areas for information infrastructure such as Microsoft 365, on-premises servers, and networks.
- Your Own Dedicated Engineer Team
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Engineering Support is handled by a team of engineers dedicated to your needs. Team members share knowledge of your environment within the team to provide systematic support.
- Points Are Purchased Enabling You to Start Small
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Points are redeemed by task rank and support contents can be selected within your purchased points, so it is possible to start implementation from a small scale.
Service Details
We handle various inquiries and consultations related to the target products within the range of your monthly purchased points. Points can be purchased in units of 30, 50, 100, or 200.
Please inquire regarding eligible products that are not listed below.
Eligible Products
Microsoft 365
Exchange Online、SharePoint Online、Microsoft 365 Apps、Viva Engage 、Teams、Stream、
Planner、 Delve、Forms、OneDrive for Business
Microsoft Azure
Entra ID(※)、Azure Virtual Machines、Azure Storage
Power Platform
Power BI、Power Automate、Power Apps
Windows
Windows Server、Active Directory、File Server、Entra Connect
Network
Cisco、HP Aruba、Fortinet、F5
- For Entra ID-related services, a separate Live Support for EMS contract is necessary.
Task Ranks and Points
Task Rank | Points Redeemed Per Hour | Task Contents | Example of Deliverables |
---|---|---|---|
Gold | 1.25 | Project management, PMO, meeting facilitation | Project plan, WBS, issues log |
Requirements definition, basic design | Requirement definition document, basic design document | ||
Test planning, migration planning | Test plan document, migration plan document | ||
Silver | 1.00 | Meeting participation | Minutes |
Detailed design | Parameter sheet | ||
Construction, testing | Construction steps, test results report | ||
Operating manual creation | Operating manual | ||
Inquiries (QA, information provision) and operational problem handling | |||
Bronze | 0.75 | Routine tasks based on the manual |
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