JBS Introduces on " Business + IT " Key Success Factors for Implementation of Microsoft Dynamics CRM
An article titled "No Success Without Objectives ! Crucial Points for No CRM Implementation Failure" was posted on Business + IT Dec. 24th edition. Masahiro Suzuki of Cloud Solution Dept., JBS, who was recognized as MVP for Business Solutions by Microsoft, talks about key success factors for Microsoft Dynamics CRM implementation with his vast experience in implementing it.
Suzuki stresses the importance of clarifying concerns about customer management and defining the objective of CRM implementation in order to maximize the functions of CRM product in proper manner. In some cases tailored proposal such as small start option can be offered. He also introduces the advantage of Dynamics CRM for linking with other Microsoft solutions such as Office Outlook and SharePoint.
x Productivity Group 1 System Integration Dept. AO Solutions Div. Cloud Solutions Unit