We help you strengthen your customer contact
Customer Portal for Dynamics 365
It enables you to build a two-way communication base quickly and flexibly with which you can support your customers around the clock.
What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is CRM application software by Microsoft used by over 1.7 million users in 27,000 companies worldwide.
This useful CRM solution ascertains customer needs by centralizing customer information throughout the process from sales through after-service support to build long-term relationships with customers.
Customer Portal Overview
It enables you to build a two-way communication base quickly and flexibly with which you can support your customers around the clock.
It helps improve the quality and amount of customer support.
The usage image of the customer portal
Making it possible to use email/timetable/Skype and other strong cooperating functions
Combine with the functions of the customer portal to support the provision of customer service
Introduction scenario
- Inquiry from a customer, sharing the response situation maintenance
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Increase the amount and quality of the correspondence and improve customer support
- Introducing events to the customers, registering for seminars
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Promote participation for the events, and smoothly generate prospective customers
- Sharing customer information and contract situation with your partners
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Support sales and closing deals through sharing customer information
Benefits
- Portal site as a point to connect you and your customers can be flexibly built.
- Flexible and high-quality customer service can be provided through the portal site.
- Every correspondence history is automatically accumulated in the Dynamics 365.
- By using the reporting/BI in the Dynamics CRM, your customer service can be improved.
Functions & Features
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