Microsoft Dynamics 365
Microsoft Dynamics 365Resolve business application problems with Microsoft Dynamics 365
Recommended Usage Patterns

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What Is Dynamics 365?

Microsoft Dynamics 365 (hereinafter referred to as “Dynamics 365”) is a collective term for the extensive group of business applications that Microsoft provides.
While there will be cases in which one solution will solve your business issue, there will also be cases where business straddles multiple departments, meaning that a combination of solutions may be more effective.

JBS has a solid track record of implementing Microsoft products such as Microsoft 365 and Microsoft Azure. We also assist many customers with Microsoft Dynamics 365, a solution in the business applications field.

On this page, we introduce combinations of Dynamics 365 applications that we recommend, along with some implementation case studies.

JBS’s Strengths

Wisdom Honed by Experience
経験から培った英知

As a long-time partner handling Dynamics 365, JBS supports customers with an engineering team on a scale of 100 people. JBS has received much recognition for its track record, with awards such as Microsoft Partner of the Year 2022.

With knowledge coming from many years of experience, JBS provides the optimal support as your partner.

App Design Tailored to You
お客さまに合わせたアプリ設計

Dynamics 365 is updated on a daily basis in accordance with the times. Because JBS is well-versed in its numerous modules, it is possible to propose app designs that are tailored to you.

With a modular design tailored to your business characteristics, we can make proposals that suit all your needs, whether it is for company-wide use, or just for use by a specific department.

Issues Often Seen in Business Applications

1

The system isn’t compatible with business scale-up.

2

Each business uses a different platform.

3

You can’t create the business report you envision.

JBS x Dynamics 365 can resolve these issues!

Issue 1: The System Isn’t Compatible with Business Scale-Up

Before
The current framework is at its limit.

Against the backdrop of business expansion, etc., the conventional business structure and existing systems cannot realize what you want and you are feeling their limitations.
A review is necessary, but especially for things such as core systems like ERP and CRM, you don’t know how to select a system or how to move forward with a review.

After
Flexible Review of Core Systems

Cloud-based Dynamics 365 which combines modules to suit your industry type, business category, and company size enables you to flexibly respond even to business expansion. JBS, with extensive knowledge of ERP/CRM, provides support on how to proceed with the project.
A review of core systems is a chance to define and consolidate important data at a company level! JBS provides total support along with designing and managing the data infrastructure.

Dynamics 365 Products Effective for Resolving These Issues

Dynamics 365 SalesDynamics 365 Sales
Target Work

Sales

Industry Type

Manufacturing, construction, retail, telecommunications, finance, real estate, and services

Main Functions

Client management, business negotiation management, activity management, and target management

For details, click here.

Dynamics 365 Project OperationsDynamics 365 Project Operations
Target Work

Project Management

Industry Type

Manufacturing, telecommunications, and construction

Main Functions

Schedule management, resource management, project income and expenditure management, and expense management

For details, click here.

Dynamics 365 FinanceDynamics 365 Finance
Target Work

Accounting / management

Company Size

For medium-sized to large companies

Main Functions

General accounting, managerial accounting, and management of payables and receivables

For details, click here.

Dynamics 365 Supply Chain ManagementDynamics 365 Sales
Supply Chain Management
Target Work

Logistics

Company Size

For medium-sized to large companies

Main Functions

Sales management, inventory management, purchasing management, and production management

For details, click here.

Dynamics 365 Business CentralDynamics 365
Business Central
Target Work

Accounting / finance / logistics

Company Size

For small- to medium-sized companies

Main Functions

Client management, sales management, inventory management, purchasing management, and financial accounting

For details, click here.

Issue 2: Each Business Uses a Different Platform

Before
Analog Work Linkage

Even though work encompasses all departments such as the sales department, support department that handles customer inquiries, and field engineer department that provides follow-up, each department uses a different work system.
In a non-automated environment, the passing of information takes time and information can be overlooked or omitted, which then becomes a factor in customer satisfaction not improving.

After
Platform Unification Makes It Efficient

JBS interacts directly with each work department and provides dynamic support from setting issues to realizing work integration.
From the order information from the sales department to post-purchase support information, all information related to handling customers can be shared in all directions.
If you also add a customer portal site, it can quickly transform your information-sharing infrastructure to connects your company both internally and externally!

Dynamics 365 Products Effective for Resolving These Issues

Dynamics 365 SalesDynamics 365 Sales
Target Work

Sales

Industry Type

Manufacturing, construction, retail, telecommunications, finance, real estate, and services

Main Functions

Client management, business negotiation management, activity management, and target management

For details, click here.

Dynamics 365 Customer ServiceDynamics 365
Customer Service
Target Work

Contact center

Industry Type

Manufacturing, construction, retail, telecommunications, finance, real estate, and services

Main Functions

Client management, inquiry management, knowledge management, and SLA management

For details, click here.

Dynamics 365 Field ServiceDynamics 365
Field Service
Target Work

Equipment installation, inspection, and repair

Industry Type

Manufacturing, construction, real estate, and services

Main Functions

Work instruction management, resource management, dispatch management, and contract management

For details, click here.

Power PagesPower Pages
Target Work

Contact center, etc.

Industry Type

Manufacturing, construction, retail, telecommunications, finance, real estate, and services

Main Functions

Portal site creation, web page creation, and CRM linkage

For details, click here.

Issue 3: You Can’t Create the Business Reports You Envision

Before
Data Silos

With omnichanneling, etc. accompanying the growth of a company, the sales data and proceeds data necessary for forming a strategy are scattered in various locations.
Looking at one type of data alone can be misleading, so for each analysis, the necessary data is gathered from each department or place and pieced together by hand.

After
Efficient Data Gathering

JBS interviews you on the volume of data and work characteristics to propose the optimal methodology for data gathering. From reviewing the existing database to building a new analysis infrastructure, we provide wide-ranging support!
This enables you not only to create the necessary reports efficiently, but analysis of the gathered data will lay down the groundwork to gain awareness for business growth!

The Microsoft Products Effective for Resolving These Issues

Power AppsPowerApps
Target Work

Data registration work (proceeds, sales, inventory management, etc.)

Industry Type

Manufacturing, construction, retail, telecommunications, finance, real estate, and services

Main Functions

Low-code app creation

For details, click here.

Power BIPower BI
Target Work

Data management work (proceeds, sales, inventory management, etc.)

Industry Type

Manufacturing, construction, retail, telecommunications, finance, real estate, and services

Main Functions

Interactive data visualization

For details, click here.

Azure Synapse AnalyticsAzure Synapse
Analytics
Target Work

Data management work (proceeds, sales, inventory management, etc.)

Industry Type

Manufacturing, construction, retail, telecommunications, finance, real estate, and services

Main Functions

Data gathering, processing, integration, and management

For details, click here.

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