Reduced Time Spent on Responding to Inquiries with a Well-organized FAQ!

FAQ for Microsoft 365

You can obtain a set of FAQ that has been processed and generalized based on actual inquiries received regarding Microsoft 365. Using this FAQ to handle internal inquiries will lead to smooth responses and reduced time spent handling inquiries. As answers become more consistent, it also stabilizes the quality of responses.

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Service Overview

In this service, JBS processes and accumulates the inquiries and responses regarding Microsoft 365 that have actually received through the Remote Service Desk that JBS provides into a generalized set of FAQ that is provided with monthly additions and updates.

Eligible Applications (as of November 2022)

Microsoft Teams
Microsoft Outlook（including Outlook on the Web）
Microsoft OneDrive
Microsoft SharePoint
Microsoft Forms
Microsoft Stream
Microsoft Planner

Service Benefits

Because FAQ are updated with the latest information following the provision of product updates every month, user support personnel are able not only to use the FAQ immediately without investigation or verification, it also helps to improve their knowledge base. They can also show contents of the FAQ to users as is, so it will also reduce the process for user support personnel compiling answers.

Quality from Users’ Perspective: Because the contents are made easy to understand for users, support personnel can use the FAQ as is without having to simplify the language for users.

Points on Which Users Stumble: Because the FAQ reflects points on which users have actually stumbled, it is useful for a large proportion of inquiries.

Continuously Updated with the Latest Information: The contents are reviewed every month and updates and new inquiries are added to the FAQ and provided in accordance with product updates, so the FAQ will always have the latest information.